I just tried to sign up for a list building video and ezine, and the sign up form gave me the following error:
“Software error:
Can't call method "prepare" on an undefined value at arp3-data.pl line 40.
For help, please send mail to the webmaster (webmaster@steverenner.com), giving this error message and the time and date of the error.”
So I Googled the gentleman offering the info and found his website. I clicked on “CONTACT” hoping to let him know about the problem.
However, on his Contact page is the following:
“Contact Steve Renner
Fill in the form below and hit the Submit Button
Someone will get back to you within 24/48 hours.
%%wpcontactform%%”
NO CONTACT FORM! Just the naked code! Not even an email address to get in touch with him.
Every business with a website MUST make sure that your target market can get in touch with you. Make sure that your contact form is working, especially after upgrading or editing your website. Without a contact form, your prospects are going to high-tail it off your site and run to your competitors!
So Steve Renner, if you are reading this, please get your webmaster to fix your optin and your contact form!














One of my favorite customer service quotes is “The way to gain a good reputation, is to endeavor to be what you desire to appear.” -SOCRATES