Customer Service Fail & Win: Staples on Pembina

I went to Staples on Monday and purchased a PC laptop – I’ve avoiding doing so for quite a while but the task that needed handling would ultimately need more power than a netbook could muster. (I now have a netbook for sale – email for details! )
I went right for the Toshiba, since we’ve [...]

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Customer Service Fail: Steve Renner & List-Pros.com

I just tried to sign up for a list building video and ezine, and the sign up form gave me the following error:
“Software error:
Can’t call method “prepare” on an undefined value at arp3-data.pl line 40.

For help, please send mail to the webmaster (webmaster@steverenner.com), giving this error message and the time and date of the [...]

Customer Service Fail: Wal-Mart

It’s not like I ever expect stellar customer service from a behemoth like Wal-Mart, but the encounter I had on 21 Feb 2010 at the Wal-Mart on Kenaston Blvd. in Winnipeg was an epic fail!
In the course of buying my daughter an iPod Touch for her birthday, we went to the electronics section and located [...]

Customer Service Experience: The Brick

My daughter is returning home on January 11th after a horrible experience with her biological father in Nova Scotia.  She had moved there in late August of 2009 and when she called Sunday crying so hard she couldn’t breathe, I knew she needed to get out of there ASAP.  My father and brother-in-law went to [...]

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Customer Service Experience: CAA

So I had to trade in my sporty Mazda 3 thanks to the wonders of aging and arthritis.  I bought a Kia Sportage.
Which wouldn’t start yesterday afternoon.  Tried a few times and then decided that since it wasn’t going to happen, I should call roadside assistance and ask for a boost.  The wait was 3 [...]

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You Will Always have “Challenging” Clients

Today has been a rather challenging day for me, and a very odd one as well. Luckily I have peanut butter balls left over from Christmas dinner
A client had purchased my $295 package which includes a premium WordPress theme, 1 hour of customization, basic SEO and installation of my 7 recommended plugins.
I completed [...]

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