Customer Service Fail: Steve Renner & List-Pros.com

I just tried to sign up for a list building video and ezine, and the sign up form gave me the following error: “Software error: Can’t call method “prepare” on an undefined value at arp3-data.pl line 40. For help, please send mail to the webmaster (webmaster@steverenner.com), giving this error message and the time and date [...]

Does your offline business need to engage online?

Last night I contacted a local bricks-and-mortar company via their website contact page.  And I immediately took note of a couple of things. First, there was no thank you for contacting us page.  One missed opportunity. Second, there was no thank you for your submission autoresponder.   Second missed opportunity. Third, they didn’t answer my email [...]

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