Customer Service Fail & Win: Staples on Pembina

I went to Staples on Monday and purchased a PC laptop – I’ve avoiding doing so for quite a while but the task that needed handling would ultimately need more power than a netbook could muster. (I now have a netbook for sale – email for details! ) I went right for the Toshiba, since [...]

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Customer Service Fail: Wal-Mart

It’s not like I ever expect stellar customer service from a behemoth like Wal-Mart, but the encounter I had on 21 Feb 2010 at the Wal-Mart on Kenaston Blvd. in Winnipeg was an epic fail! In the course of buying my daughter an iPod Touch for her birthday, we went to the electronics section and [...]

Customer Service Experience: CAA

So I had to trade in my sporty Mazda 3 thanks to the wonders of aging and arthritis.  I bought a Kia Sportage. Which wouldn’t start yesterday afternoon.  Tried a few times and then decided that since it wasn’t going to happen, I should call roadside assistance and ask for a boost.  The wait was [...]

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Want better service? Ask for it!

I received a note in the mail the other day from a local internet/tv/phone company offering a ridiculously low priced intro for their high speed internet service.  Considering I’m paying $50 per month, taxes in, for my internet, I saw the price of $9.95 per month and though hell yeah! That’s a significant pile of [...]

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Take Pride in Your Job, Virtual or Not

So I went to a shoe store yesterday to pick up some particularly fierce boots (no fun trying on shoes with a broken toe, but pain be damned – these are hot!) and noticed something odd about the sales staff. The two gals who were working there were both dressed like they had just rolled [...]

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