Customer Service Fail & Win: Staples on Pembina

I went to Staples on Monday and purchased a PC laptop – I’ve avoiding doing so for quite a while but the task that needed handling would ultimately need more power than a netbook could muster. (I now have a netbook for sale – email for details! )
I went right for the Toshiba, since we’ve [...]

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Customer Service Fail: Wal-Mart

It’s not like I ever expect stellar customer service from a behemoth like Wal-Mart, but the encounter I had on 21 Feb 2010 at the Wal-Mart on Kenaston Blvd. in Winnipeg was an epic fail!
In the course of buying my daughter an iPod Touch for her birthday, we went to the electronics section and located [...]

Customer Service Experience: CAA

So I had to trade in my sporty Mazda 3 thanks to the wonders of aging and arthritis.  I bought a Kia Sportage.
Which wouldn’t start yesterday afternoon.  Tried a few times and then decided that since it wasn’t going to happen, I should call roadside assistance and ask for a boost.  The wait was 3 [...]

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Want better service? Ask for it!

I received a note in the mail the other day from a local internet/tv/phone company offering a ridiculously low priced intro for their high speed internet service.  Considering I’m paying $50 per month, taxes in, for my internet, I saw the price of $9.95 per month and though hell yeah! That’s a significant pile of [...]

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Take Pride in Your Job, Virtual or Not

So I went to a shoe store yesterday to pick up some particularly fierce boots (no fun trying on shoes with a broken toe, but pain be damned – these are hot!) and noticed something odd about the sales staff.
The two gals who were working there were both dressed like they had just rolled out [...]

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